Delivery & Shipping Policy
- All deliveries are only within Malaysia. Street names and postcode must be correct and accurate.
- NO P.O. Box or International addresses.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up..
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia. If you would like to deliver to multiple delivery addresses, please make separate orders for each address.
- Shipping charges vary by total order weight and location. Under most circumstances, the shipping charge shown during the checkout process is accurate. However, should there be any questions, feel free to reach out to us.
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays (Selangor).
DELIVERY LEAD TIME
- Confirmed orders will be processed within TWO (2) business days.
- Delivery lead time for orders to arrive (after processing and packing) are as follows:
- Peninsular Malaysia: 2-3 business days*
- Sabah & Sarawak: 7-14 business days*
* subject to courier service's changes.
SALES, PROMOTIONS & FESTIVES PERIODS
During peak online sales & promotional periods, orders and deliveries may take longer time. Please place your orders 7 days in advance to avoid late arrival.