Reason of return:
- Faulty, please supply details (photos/videos would be helpful)
- Order Error/ Received Wrong Items
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.
ROSS Bookstore will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days (or depend on stock availability) after the confirmation.
Please contact us at firstname.lastname@example.org or Whatsapp +601156217331 if you have any questions or doubts.